Privacy Policy for Windshield Wala
Effective Date: April 28, 2026
Windshield Wala (“we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you use our mobile application (the “App”). Please read this
privacy policy carefully. If you do not agree with the terms of this privacy policy,
please do not access the application.
This policy is designed to comply with the Google Play Store Developer Policy
requirements, including the User Data policy.
1. Information We Collect
We may collect information about you in a variety of ways. The information we
may collect via the App includes:
A. Personal Data
Demographic and other personally identifiable information that you voluntarily
give to us when registering for the App or booking a service, including: * Name:
To identify your account and service request. * Phone Number: Used for
primary account authentication (OTP login) and contacting you regarding your
service. * Email Address: For sending booking confirmations, invoices, and
support correspondence.
B. Location Data
• Precise Location Data: We collect your precise device location (GPS)
only while you are using the app to determine the service location
for our doorstep windshield repair and to find the nearest service center.
We do not track your location in the background.
C. Images and Documents
• Photos: We collect images of your damaged windshield that you upload
during the booking process to assess the damage and provide accurate
service.
• Insurance Documents: If you opt for cashless insurance claims, we
collect copies of your insurance policy, vehicle registration, and other re-
quired documents solely for the purpose of processing your claim with the
respective insurance provider.
D. Device and Usage Data
• Device Information: We automatically collect certain information
about your device, such as the push notification token (FCM Token),
1which is necessary to send you booking status updates and administrative
messages.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth,
efficient, and customized experience. Specifically, we may use information col-
lected about you via the App to: * Create and manage your account. * Process
and fulfill your windshield repair/replacement bookings. * Process your in-
surance claims by securely transmitting necessary documents to our insurance
partners. * Identify your location to dispatch technicians for doorstep service.
* Communicate with you regarding your booking status, dispatch times, and
customer support. * Generate invoices and process payments. * Send you push
notifications regarding your account or app updates.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations.
Your information may be disclosed as follows:
• Service Providers & Technicians: We share your contact details, loca-
tion, and vehicle damage photos with our assigned technicians and service
centers so they can fulfill your booking.
• Insurance Companies: If you submit an insurance claim through our
App, we will share your uploaded documents, personal details, and damage
photos with the relevant insurance provider to process your claim.
• Third-Party Service Providers: We may share your data with third
parties that perform services for us, such as payment processing (e.g.,
Razorpay) and cloud hosting (e.g., Firebase/Google Cloud).
• By Law or to Protect Rights: If we believe the release of information
about you is necessary to respond to legal process, to investigate or remedy
potential violations of our policies, or to protect the rights, property, and
safety of others.
4. Data Security & Encryption
We use administrative, technical, and physical security measures to help protect
your personal information. * Data in Transit: All sensitive data, including
personal information and uploaded documents, is encrypted in transit using
secure HTTPS/TLS protocols. * Data at Rest: Your data is securely stored
on encrypted cloud databases provided by Google Firebase.
While we have taken reasonable steps to secure the personal information you
provide to us, please be aware that despite our efforts, no security measures are
perfect or impenetrable.
5. Data Retention and Deletion Rights
We keep your personal information only for as long as necessary for the purposes
set out in this privacy policy, unless a longer retention period is required by law
(for tax, accounting, or insurance processing requirements).
Your Right to Delete Data: You have the right to request the deletion of
your personal data. You can request account deletion directly within the App’s
profile settings or by contacting our support team. Upon receiving a valid
request, we will delete your account and associated personal data, except for
data we are legally required to retain (e.g., invoices for completed transactions).
6. Children’s Privacy
The App is not intended for use by children under the age of 18. We do not
knowingly solicit information from or market to children under the age of 18. If
we learn that we have collected personal information from a child under age 18,
we will delete that information as quickly as possible.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version
will be indicated by an updated “Effective Date” and the updated version will
be effective as soon as it is accessible. We encourage you to review this Privacy
Policy frequently to be informed of how we are protecting your information.
8. Contact Us
If you have questions or comments about this Privacy Policy or wish to exercise
your data rights, please contact us at:
Windshield Wala Support Email: info@windshieldwala.com Phone:
+919953175062 Address: Shop no 2,3, Car Market, Gejha, Sector 93, Noida,
Uttar Pradesh – 201304